Authors: Kate Whiston (Market Insight), Tim Packwood (IT Customer Engagement) The External Relations Market Insight Team have been working in collaboration with the IT Innovation Team to develop new ways of analysing and understanding the large volumes of free text feedback that is generated by the National Student Survey (NSS). Every year, final-year undergraduates are … Read more
As student numbers continue to grow, the challenge of maintaining or even enhancing the student experience becomes more emphasised. With professional services and support staff unlikely to see significant growth in headcount, the question is, how do we continuously improve student experience and ultimately deliver more with less? Technology might be part of the answer. … Read more
The challenge The University receives a large influx of free text comments in the form of feedback from students throughout the year, including data from surveys like the National Student Survey (NSS) and module evaluations. With this constant stream of free text comments, many departments struggle to efficiently analyse all the data and respond in … Read more