Topic: AI Service Design

Embracing Sustainable AI

As the University of Birmingham explores the transformative potential of Artificial Intelligence (AI) to enhance our academic and administrative functions, it is crucial to prioritise the sustainability of these technologies to ...

Using AI to improve the reporting of National student survey (NSS) responses 

The External Relations Market Insight Team have been working in collaboration with the IT Innovation Team to develop new ways of analysing and understanding the large volumes of free text feedback ...

Supporting university growth: Making the case for a university virtual assistance.

As student numbers continue to grow, the challenge of maintaining or even enhancing the student experience becomes more emphasised. With professional services and support staff unlikely to see significant growth in ...

Supporting University survey analysis – using AI to amplify student voice

The challenge The University receives a large influx of free text comments in the form of feedback from students throughout the year, including data from surveys like the National Student Survey ...