AI Automation

Using AI to improve the reporting of National student survey (NSS) responses 

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Authors: Kate Whiston (Market Insight), Tim Packwood (IT Customer Engagement)  The External Relations Market Insight Team have been working in collaboration with the IT Innovation Team to develop new ways of analysing and understanding the large volumes of free text feedback that is generated by the National Student Survey (NSS).   Every year, final-year undergraduates are … Read more

Supporting University survey analysis – using AI to amplify student voice

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The challenge The University receives a large influx of free text comments in the form of feedback from students throughout the year, including data from surveys like the National Student Survey (NSS) and module evaluations. With this constant stream of free text comments, many departments struggle to efficiently analyse all the data and respond in … Read more